Prepayment may be a requirement, but it needn’t be a burden to users. We offer a variety of methods for top-up as this makes living with prepayment easier and more beneficial. Using our vOne and vThree devices, top-ups are remotely applied.
In all instances, when a customer makes a payment, they are issued with a unique PIN. On all our devices, this PIN is there as a back-up in the unlikely event that the wireless systems are delayed. This ensures users are never deprived from accessing their energy.
We understand that flexibility is important both to customers and to site owners and managers. This is why you can choose which of the client payment methods you wish to make available to your site and customers. We will always tailor what we do to meet your requirements.
Payments can be made at any time of the day over the internet with a debit or credit cards, using our customer payment portal.
Through the payment portal, customers can access their own secure account. This will list all customer payments made – from any source – together with their associated PIN numbers, meter reading and historic account information on energy consumption.
Users obtain access with log-on details which are supplied when the sites are set-up.
Not everyone is comfortable with using the internet, so having access to around 27,000 Paypoint outlets through which customers can top-up is welcomed by users across the UK. We have teamed up with PayPoint who has terminals in newsagents, convenience stores, supermarkets, garages and off-licences across the UK. Most are open long hours, many seven days a week.
To find the nearest PayPoint stores to your scheme, enter your postcode into the PayPoint Locator.
Telephone Payment line
Our automated payment line is available 24 hours a day 7 days a week to process payments made by clients. Clients calls are identified by the customer ID number and payments are taken via debit or credit card. For our fully wireless systems – vOne and vThree – the credit is sent directly to the users’ prepayment unit. PIN reminders can be issued by text messages when making a payment or by accessing them through the telephone system.
Standing Order arrangements
We allow for users to make arrangements with their banks for regular payments to be made directly to our client account. When the funds are received, they are sent directly to the user’s pre-payment unit.
Our team of experts are ready to discuss your requirements and help you find the right solution. Please don’t hesitate to contact us, whatever your enquiry.